Terms

Le-Vel Return Policy

Retail Customer Returns.

Le-Vel offers a thirty (30) day return policy on all products sold to Retail Customers through Le-Vel Authorized Brand Promoters. Refunds for unopened and undamaged products will be issued at the original purchase price less a 10% restocking fee. Refunds for open, partially used or otherwise damaged products will be issued at 50% of the original purchase price. Any costs associated with shipping & handling will not be refunded or reimbursed.

Return Process for Online Orders.

1. Notify the Le-Vel Support Department of the pending return using the Le-Vel Online Support Ticket System from within your account.
2. Package the products you wish to return using proper shipping carton(s) and packing material based on the product(s) being returned. Include the original packing slip or a printed copy of your receipt.
3. Ship the package to one of the following addresses based on your location using your choice of shipping method as long as a tracking number is available.
   1. For US Returns:
      Contact Support
   2. For Canadian Returns:
      Le-Vel Returns
      Landmark Global
      4240 Harvester Rd
      Unit 2
      Burlington, ON L7L 0E8
      Canada
   3. For United Kingdom Returns:
      Le-Vel Returns
      Landmark Global UK
      Unit A1, Park Way
      Cranford Lane
      Heston TW5 9QA
   4. For Australia Returns:
      Le-Vel Returns
      1 Wonderland Drive
      Eastern Creek, NSW 2766
      
4. Provide the tracking number for your package to the Le-Vel Support Department through the Online Support Ticket System.
5. Once your return is received and processed, an appropriate refund will be issued within approximately 10 business days.

Resignation Returns. All product in a CURRENTLY MARKETABLE, REUSABLE, UNOPENED AND RESALABLE condition which have been purchased within sixty (60) days* shall be repurchased subject to compliance with the Seventy Percent Rule (see section 6.5 of Le-Vel's Policies & Procedures). The repurchase shall be at a price of not less than 90% (ninety percent) of the original net cost to the participant minus any freight charges and commissions paid to the Brand Promoter.

Note: Commissions earned will be offset as a result of the product return. Any return requests will be considered a resignation of the Brand Promoter's Promotership with Le-Vel.

In order to ensure that a refund is issued in a timely manner, the following steps should be followed:

Note: Commissions earned will be offset as a result of the product return. Any return requests will be considered a resignation of the Brand Promoter's Promotership with Le-Vel.

In order to ensure that a refund is issued in a timely manner, the following steps should be followed:

1. A written request must be submitted to the Le-Vel Support Department, clearly citing the reason for the return of product(s) and/or sales materials.
2. Upon receipt of the proper information, Le-Vel will instruct the Brand Promoter where to ship the products and provide the Promoter with an RMA (Return Merchandise Authorization), which must be clearly visible on the exterior of the package. (Any return without this information visible on the outside of the package will be refused without exception). Le-Vel will issue the refund within approximately thirty (30) days from the date of receipt of the products or sales materials.
3. The Brand Promoter assumes the cost of shipping any products or sales material back to Le-Vel.
4. The Brand Promoter assumes responsibility for packing and shipping products or sales material back in a manner that will ensure that it is received in a timely manner and with minimal damage.
5. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used initially, the reimbursement will be issued back to that same credit card.

* The permissible return period will vary according to the country and state laws in which the Promoter resides.

Unauthorized Returns. Should a Brand Promoter refuse delivery of any Le-Vel shipment or request to return any previously purchased product for a refund, such request will be deemed as a voluntary resignation.

Buyers Right to Cancel. Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of twenty-five dollars ($25.00) or more that occurs away from the Brand Promoter's main office. In addition, the Brand Promoter must orally inform the buyer of the three (3) day right to cancel at the time the buyer signs the contract of sales or purchase of goods.

Exchanges. Le-Vel will not accept product exchanges.

Credits. Le-Vel/Thrive Credits earned through the Le-Vel Refer 2 Program or through Le-Vel Corporate promotional offers will expire after 120 days after being issued.

Credit Card Chargebacks. Customers or Promoters with credit card chargebacks will have their accounts suspended until such time that the full amount of the chargeback is returned to Le-Vel plus any chargeback fees.

Promotional Products. Returned orders containing promotional products will be refunded in accordance with our return policy less the retail price of the products should the buyer choose to keep them. Promotional products must be returned with the order to avoid the deduction of the retail price of the products from the eligible refund amount.

Age Restriction

You must be 18 years old or older to enroll as a customer with Le-Vel.

Le-Vel Disclaimer

Any personal testimonies and opinions relating to Le-Vel Brands LLC and Le-Vel.com are not considered as medical advice and should not be taken as such.

The Le-Vel product line is not intended to diagnose, cure, prevent or treat any illness, disease or disorder.

The earnings of Le-Vel Brand Promoters relating to Le-Vel Brands LLC and Le-Vel.com are not necessarily a representation of the income, if any, that a Le-Vel Brand Promoter can or will earn through his or her participation in the Le-Vel Compensation Plan.

Any figures should not be considered as guarantees or projections of your actual earnings or profits. A person can become a Brand Promoter with Le-Vel and do very well financially marketing our product line; however, they could also not earn any income at all.

A Le-Vel Brand Promoter's success depends upon and requires successful sales efforts, hard work, dedication, determination leadership and teamwork. Please understand there are no financial guarantees.

Suspension

Le-Vel reserves the right in its sole discretion to suspend a purchaser's account at any time. Le-Vel will notify the purchaser of such suspension either by a back office support ticket or email. In the event of a suspension, Le-Vel further reserves the right to require the purchaser to complete and sign a reinstatement agreement in order to reinstate the purchaser's buying privileges.

Ebay/Amazon Sales

Le-Vel products are intended for direct-to-consumer sales only and should not be sold online through non-direct sales channels. Reselling Le-Vel products on Ebay/Amazon or other third party websites dilutes our valuable trademarks and also diminishes the opportunities of Le-Vel Brand Promoters by competing in non-direct sales channels with our Promoters. Customers are strictly prohibited from reselling Le-Vel products on Ebay/Amazon or any third party auction site or sales site. Customers who violate this policy will have their accounts temporarily suspended and may be subject to having their buying privileges terminated at the sole discretion of Le-Vel.

If you have any questions about Le-Vel's Terms of Service, the practices of this site, or your dealings with this site, please contact us at Support@Le-Vel.com

Transparency In Coverage

Effective July 1, 2022, Transparency in Coverage regulations require health plans to release machine-readable files of their in-network negotiated rates and out-of-network allowed amounts. Documentation in compliance to this regulation can be found through the link below:

https://mrf.healthcarebluebook.com/mrflinks

Privacy Policy

Le-Vel is committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will treat your personal information.

This document was last updated on May 24^th 2018